Shipping Policy
1. Introduction
This Order Confirmation, Order Shipment, and Damages Policy (“Policy”) outlines the procedures and guidelines for confirming orders, shipping auto parts, and resolving any damages or delivery issues for purchases made from Auto Parts Inc. By placing an order through Auto Parts Inc, you agree to the terms and conditions defined in this Policy.
This Policy ensures that our customers receive accurate information about the status of their orders, shipping timelines, and solutions for damaged or lost parts—reinforcing our commitment to reliable service in the used auto parts industry.
2. Order Confirmation
When you place an order with Auto Parts Inc, you will receive an official order confirmation email containing your unique order identification number. This confirmation indicates that your order has been successfully received and your credit card has been pre-authorized.
After your order is received, we promptly check the availability of the requested used auto parts from our network of suppliers and salvage yards to ensure fast delivery.
Typical delivery time: 5–7 business days
In rare cases, if the order is not delivered within 30 days, customers may request an order cancellation and refund.
Please refer to our detailed Return Policy for more information on cancellations and returns.
3. Order Shipment
If the requested items are available, Auto Parts Inc will ship your order within five business days. Once your order has been dispatched, you will receive tracking details within 24–48 hours via the email address or mailing address provided during the order process.
If you do not receive tracking information within six business days from your order date, please contact our customer support team:
📧 Email: info@autopartsinc.com
📞 Business Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. EST
4. Damages
Upon delivery, please inspect all packages thoroughly for any visible damage or tampering.
If you notice any damage:
Note the issue on the delivery receipt before signing.
Take clear photographs of the damaged item(s) and the packaging.
Email the images and details to info@autopartsinc.com promptly.
We will investigate the issue and initiate a replacement or refund as needed. For more details, refer to our comprehensive Return Policy.
5. Conclusion
At Auto Parts Inc, we are committed to providing top-quality used and nearly-new auto parts with complete transparency and reliability. This Policy was created to clearly communicate our procedures related to order confirmation, shipping logistics, and resolving damage claims.
We value your trust and aim to make your auto parts shopping experience smooth, secure, and satisfying.
This Policy may be updated to reflect changes in our operations or legal requirements. Please revisit this page periodically to stay informed of any updates.